Shipping Cost and Policy

Thank you for visiting and shopping at Shop.IvonneSanchez.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipping processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is may be available for select orders with delivery addresses within Ottawa, Canada. Please email or call us before placing your order to confirm.

Shipment to P.O. boxes or APO/FPO addresses

Our website shop.ivonnesanchez.com ships to addresses within the Canada, the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Our website shop.ivonnesanchez.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Our website shop.ivonnesanchez.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping outside of North America may be arranged in advance. In that case please contact us for more details at hello@ivonnesanchez.com

Returns Policy

All opened products are subject to the return policy of the individual manufacturer.  Please contact us in advance of purchase to determine the refund policy of each product, which varies.  Ordinarily skincare and open skincare in particular are non-refundable. You agree to confirm these policies in advance of placing any order through our website, on our social media, or in our store.